Frequently asked questions

How can I pay?

You can pay using Visa, Mastercard, Paypal, Google Pay and Shopify Pay. You can also order and pay over the phone.

What if I have an allergy to something?

Let us know in the notes when you check out and we will make sure its not included in your box.

Where does the produce come from?

The produce is all Australian grown, if we can we source locally.   

What if I’m not home to accept the delivery?

No problem! When confirming your order, you can provide us with instructions on what to do if you're not at home to accept your delivery.
We assume most of our customers are not home when we deliver their box. You can ask us to leave your Island Grocer box in front of your door. Or tell us to take your box to the back door or hide it somewhere else. During hot weather if you leave out an Esky or some ice packs we can load it in that.

What are the order cut-offs?

All orders, cancellations and amendments must be made by midnight Sunday.

 

Where do you deliver?

We deliver to Phillip Island, San Remo, Coronet Bay, Bass, Corinella, Kilcunda, Dalyston, Wonthaggi, Cape Paterson and Inverloch. If you live outside of these areas please contact us.

How much do you charge for delivery?

We charge a flat rate of $4 delivery.